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Chris The Lawyer
Chris The Lawyer, Lawyer
Category: New Zealand Law
Satisfied Customers: 22557
Experience:  37 years qualified as a lawyer; LLB, MMgt and FAMINZ.
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Am i entitled to a full refund refundable air tickets

Customer Question

hi.am i entitled to a full refund for non refundable air tickets please.
i advised the travel agent after paying, but within 24 hours that we did not wish to proceed and requested a full no penalty refund.
thanks
Submitted: 1 year ago.
Category: New Zealand Law
Expert:  Chris The Lawyer replied 1 year ago.

The answer is in the small print on the tickets and the terms of the contract. It depends on the airline, but if you are sold non refundable tickets, with say Air NZ, then it means exactly that, and you cannot change your mind. There is no cooling off period for consumer purchases like this, and the only thing you can do is to sell the tickets to someone else if you can

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