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I'm concerned also with the nature of the emails. The language is very aggressive and he has resorted to name calling/insulting customer service and detailing how in the past he has done this sort of thing and he is yet to loose a case. Giving him a second pair of sless will not bankrupt us, but if he making king a business out of doing this sort of thing he must be stopped.
Please note; we have replaced a pair already which he purchased in Oz. Sent the new pair to him as he does not have transport. Now he won't allow us to even view this pair to have it repaired. He still wants a full refund-without sending the shoes back. Plus he wants to charge for writing negative reviews about the company I work for.
I'm writing this at my own expense/discretion as the main customer service colleague involved is at a loss. Not to mention being called metal in Latin.
Yes.We have blocked his emails at work. Invited him to a meeting to discuss his issues with the managing dircetors
Oops- hit enter as a habbit. In addtion to the above we have taking more legal advise, He has contacted approx 20-30 of our customers via email, written damming 'editorials' pretending to be the owner of the company...it goes on and on. Mental in Latin "Comidus Menatilus"? I am unsure on the spelling.
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