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Hi I signed up on-line to Configure Express Fitness Gym Queen Street Auckland for 12 months at $25.00 per week. Due to an employment promotion with the company I work for, I have had to relocate to Taupo, where I am not able to transfer my membership between branches as there is not a Configure Express Gym in Taupo. I have gone over the online contract (which is not clear about transfering to another gym facility) and it states that a Cancellation Fee applies if you break the contract, however, it states that you can transfer between Configure Express branches and thats all. I do not want to cancel my contract as this costs approximately $553 for half of unpaid fees + $100.00 for cancellation costs, totals $653.00 I phoned Debit Success who collect the fees on behalf of Configure Express who state that a transfer is possible and the paper work and the transfer needed to occur between the two parties. What would you advise? and what are my rights as a consumer? What part of the Consumers Gaurantee Act applies to my situation? The closest Configure Express is Hamilton which is not practicle. Look forward to your help and advise. Thanks
Is thre anything under the fair trade act that covers this situation? The Gym is not supplying the service to which they are to provide according to their contract and because its not written clearly in their online application that a transfer can not take place does this really not help my situation?
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