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If you cancel a contract just because you have changed your mind, rather than a breach of the contract, they can claim damages for cancelling the contract.
The damages are what is cost them by virtue of the contract not being performed, including the freight of course.
You need to discuss with them what the actual losses are, and discuss a better figure than they are asking. You will have to pay something in this case.
Thanks. We didn't actually sign a contract with the shower company (Atlantis showers). I do agree that we should pay something, but not 20% of the amount for the whole showers. Does it make a difference that we have changed our minds because we have been warned off the product and that we don't have faith in the guarantee of the company?
What if we can't agree on a reasonable figure?
There is a verbal contract-you asked to buy and they agreed to supply, and did so, which establishes the contract. The issues of the poor reputation are not matters which entitle you to cancel unfortunately. If you cannot agree on a figure then this would need to be sorted in the Disputes Tribunal
Thanks very much for your help.
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