It is to do with consumer law in NZ - I transferred to another phone /internet provider on a 24 month contract based upon the fact that the deal I was signing up for was going to save me money for the same services provided by my current provider. The sales person outlined the cost for each service I already had and then concluded that for the entire package, it would only cost me a specific amount. I was going to save money by going across to this provider. That was the drawcard!In the next 2 - 3 months accounts, I didn't see the deal that I had signed up for so I called and spoke to someone who was based overseas (India I think!). I faxed a letter with a copy of the page of the agreement that showed what I had signed up for, as instructed. Response - nothing! So I phoned on two separate occasions to see where my letter was at. The first response - it is being looked and someone will be in contact with you. Waited - nothing!Phoned again - there is no record of a letter bewithouting received was the response. I was then tsferred to someone in NZ and was asked to send another letter with a copy of the page of the agreement that showed what I had signed up for. I did. Waited - again nothing! It has been 3 months since my last letter in which I asked that their services be discontinued without the imposition of me paying out the remainder of the contract term of 15 months. I have since changed to another provider and asked them to contact my current provider as they will probably get results. Can they demand I pay out the 15 months when I believe I upheld my side and stayed with them even when they did not uphold their side, and I contacted them to see how this could be resolved? What is my legal standing please?
1. Contacted the Call Centre and explained my account did not reflect what I had signed up for;
2. Faxed a letter and a copy of the page in the agreement;
3. Phoned the Call Centre to follow up my letter;
3. Phoned again as I hadn't heard from them;
4. Sent another letter and copy of the page in the agreement;
5. Transferred to another provider.
Hi Welcome to JustAnswer. My first response will follow shortly. Please feel free to follow up if anything is not clear
The company will no doubt try to stick to their contract even though they breached the terms. To sort this out you may need to take them to the Disputes Tribunal and see if they will sort this out for you. Talking to the Call Centres is a waste of time-you could try further up the company, but that is usually difficult, so the Tribunal may be the best way to go
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