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Tyler, MM, AAGO
Tyler, MM, AAGO, Musician/Appraiser
Category: Musical Instrument Appraisal
Satisfied Customers: 6040
Experience:  Master's degree in Music. Member, AOA.
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I have a Baldwin spinet style piano. I bought it used from a

Customer Question

I have a Baldwin spinet style piano. I bought it used from a Richmond, Virginia piano store and it is in good condition - the finish has a couple of small dings and the workings of the piano, I would consider to be excellent. The serial number is(###) ###-####if that helps. I am looking to possibly sell the piano and would like to know its worth.
JA: I love the notion of my brother's old guitar having a history and belonging to someone famous. Maybe you have something valuable or historical. Let's find out. Is there anything else the Musical Instrument Appraiser should be aware of?
Customer: Hello? I'm not sure if you got my question or not.
Submitted: 8 months ago.
Category: Musical Instrument Appraisal
Expert:  Tyler, MM, AAGO replied 8 months ago.
Thanks for your question! I'm looking into this for you now and will be back in touch momentarily.
Expert:  Tyler, MM, AAGO replied 8 months ago.
Also, could you double check the serial? What you gave me would date the piano back to 2003 and it is likely older. Maybe the serial has only 6 numbers?
Customer: replied 8 months ago.
That is the complete serial number in the piano.
I expect to pay $5 for this answer. You are NOT authorized to charge my account $35 for a subscription to your service. I was told about the $5, only, up until I gave you my credit card information. If I am charged $40 instead of $5, I will dispute it and it will not be allowed! And I will never use your service again and will warn others about it! I’m very upset about this. The whole reason I’m selling my piano is because I am financially destitute. $40 is a make or break figure to me!!!!!
Customer: replied 8 months ago.
2003 is likely the date of the piano. I bought it used at a piano store in 2007. I have a photograph of the piano if that is helpful.
Expert:  Tyler, MM, AAGO replied 8 months ago.
Hi, the $5 is a deposit though the site requires the full fee be paid for an answer ($40).
Expert:  Tyler, MM, AAGO replied 8 months ago.
Unfortunately, $5 is not a sufficient amount to cover an appraisal. Would you like me to request a refund for you?
Customer: replied 8 months ago.
please do. If I don't have a response within a couple of hours, I will just call my bank and have it removed. Your website is very misleading in this regard.
Expert:  Tyler, MM, AAGO replied 8 months ago.
Sorry about any confusion. I will request a refund for you.
Customer: replied 8 months ago.
Thank you. I received from your company and email apologizing for my confusion and explaining your process but no refund was addressed. Was this a routine letter or does it mean your company does not feel it owes me a refund and I should seek a reversal of charges through my bank?

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