1. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?A. WBS (Work Breakdown Structure)B. ERP (Enterprise Resource Planning)C. MPS (Master Production Schedule)D. MRP (Material Requirements Plan)
2. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:A. Introduce controls within the process.B. Utilize SQC (statistical quality control).C. Slow down production rates until the process is in control.D. Redesign the process in order to mitigate the bottlenecks.
3. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue? A. Cycle timeB. Build timeC. Run timeD. Flow time
4. A project can be segmented into which of the following? A. Sub-jobsB. Success markersC. Work packagesD. Events
5. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?A. 2nd Party – where a customer audits its supplierB. 3rd Party – where a qualified national or international standards/certifying agency serves as an auditorC. Certification is sought by any firm assuming they pay annual dues.D. 1st Party – where a firm audits itself against ISO standards
6 .Which of the following is an element that addresses elimination of waste under lean production?A. Production ahead of demandB. Kanban production control systemC. Group plant loading technologyD. Minimized run times
7. According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?A. SalesB. Operating expensesC. Return on investmentD. Dividends
8. Which of the following is ISO 14000 primarily concerned with?A. Continuous improvement managementB. Quality managementC. Time managementD. Environmental management
9. During the implementation of a project, which of the following should be the primary focus of a consulting firm?A. People management skillsB. Application of the learning curve theoryC. Tools and materials availabilityD. The correct project software
10. In a Gantt chart the vertical axis represents which of the following?A. CostB. TasksC. TimeD. Revenue
11. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?A. Cyclical elementsB. Past elementsC. Future elementsD. Level elements
12. Which of the following is a characteristic that can be used to guide the design of service systems?A. Services are all similar.B. Services businesses are inherently entrepreneurial.C. Services cannot be inventoried.D. Quality work means quality service.
13. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?A. Product designB. A customerC. An employeeD. Inoperable equipment
14. A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?A. Inventory levels and economic conditionsB. Competitor behavior and current workforceC. Market demand and subcontractor capacityD. Current physical capacity and current workforce
15. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology? A. If you lose an hour at a bottleneck it is better than making scrap.B. Do not allow bottlenecks to govern the flow of the line.C. An hour saved at a bottleneck operation does not increase the process flow.D. Utilization and activation of a resource are not the same.
16. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?A. Continuous improvementB. Standard deviationC. Project managementD. Control charting
17. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?A. StagingB. BufferingC. StarvingD. Blocking
17. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
18. Which is the one correct value stream principle?
19. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
20. Which of the following is considered a major process flow structure?
21. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
22. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
23. What is the starting point in developing a capacity plan for a health care operation?
24. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
25. Which of the following is usually included as an inventory holding cost?
26. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
27. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
28. Which of the following is one of the principles of reengineering?
29. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?