1- Who introduced the Japanese to statistical control?a- Edward Deming and Frederick Taylorb- Frederick Taylor and J.M Juranc- Edward Deming and JM Jurand- Frederick Taylor and General McArthur2- Measuring and assessing improvement does not include:a- Customer satisfactionb- budget controlc- cost and financial performanced- supplier performance3- The Deming chain reaction includes all of the following except:a- change human resourceb- improve qualityc- decrease costsd- improve productivity4- The ------------provides clues about the characteristics of the population for which a sample is taken.a- histogramb- deming diagramc- ishikawa diagramd- pareto diagram5- An advantage in reducing the number of suppliers is:a- increasing dependence of the organization on the supplierb- it goes against the grain of conventional purchasing practicesc- administrative costs are decreasedd- Administrative costs are increased6- which phase is the idea-gathering phase of DMAIC?a- defineb- analyzec- improved- control7- The principles of process redesign include:a- reducing handoffsb- increasing handoffsc- increasing stepsd- involve key people later in the effort8- A major reason that empowerment of teams does work is:a- managers use empowerment to abdicate responsibilityb- it is used as an excuse not to invest in trainingc- managers fail to provide feedbackd- management support is strong and sustained9- In an empowered environment, middle managers:a- manage solutions to system-level systemsb- play informational roles, but non-management personnel look to these same managers as the source of all informationc- play informational roles, but non-management personnel look to these same managers as the source of all informationd- are unable to rely on employees to benchmark their work output10- The transformational leadership model includes each of the following principal dimensions, except:a- Intellectual Stimulationb- Idealized influencec- team focusindividualized consideration
Subject: Quality Management
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