1- Who introduced the Japanese to statistical control?

a- Edward Deming and Frederick Taylor
b- Frederick Taylor and J.M Juran
c- Edward Deming and JM Juran
d- Frederick Taylor and General McArthur

2- Measuring and assessing improvement does not include:

a- Customer satisfaction
b- budget control
c- cost and financial performance
d- supplier performance

3- The Deming chain reaction includes all of the following except:

a- change human resource
b- improve quality
c- decrease costs
d- improve productivity

4- The ------------provides clues about the characteristics of the population for which a sample is taken.

a- histogram
b- deming diagram
c- ishikawa diagram
d- pareto diagram

5- An advantage in reducing the number of suppliers is:

a- increasing dependence of the organization on the supplier
b- it goes against the grain of conventional purchasing practices
c- administrative costs are decreased
d- Administrative costs are increased

6- which phase is the idea-gathering phase of DMAIC?

a- define
b- analyze
c- improve
d- control

7- The principles of process redesign include:

a- reducing handoffs
b- increasing handoffs
c- increasing steps
d- involve key people later in the effort

8- A major reason that empowerment of teams does work is:

a- managers use empowerment to abdicate responsibility
b- it is used as an excuse not to invest in training
c- managers fail to provide feedback
d- management support is strong and sustained

9- In an empowered environment, middle managers:

a- manage solutions to system-level systems
b- play informational roles, but non-management personnel look to these same managers as the source of all information
c- play informational roles, but non-management personnel look to these same managers as the source of all information
d- are unable to rely on employees to benchmark their work output

10- The transformational leadership model includes each of the following principal dimensions, except:

a- Intellectual Stimulation
b- Idealized influence
c- team focus
individualized consideration

Optional Information:
Subject: Quality Management

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