I am deployed and before I left I submitted my orders for my cell phone line to be suspended without charges. I provided a copy of my orders to the verison store and a suspention was placed on my account. When I went to pay my account this month the norman charges are more than double. My finacee who has full access to the account called and was told they reactivated my account because of a address discrepentcy. She was told they reactivated the account to get my attention for the issue. Now I am being told that because they opened the line and applied the charges without my knowledge or permission that I have to pay all charges that were incured. If this lawful and can I file a lawsuit against then on this matter?
Hello,Thank you for your question, however, I need a bit of clarification. I am not sure I understand why the account was reactivated. What kind of "address discrepancy" was there that would have made them reactivate your account? Is anyone else on the account? Have you only spoken to customer service reps about this?
They told me the discepancy was because they kept sending me a paperbill and it kept getting sent back cause I no longer lived at the address. My fiancee is also on the account but she does not have access to reopen any lines only access to pay the bill and contact tech support. She called last night and was given a hard time and told they would only credit me back 11 and 60 dollars on two seperate bills and that I would still be required to pay the chares that were applied because it was there policy
Hello again,Thank you for the information. Well there is no way I can specifically address your account since I don't have all of the information, including what Verizon has. However, I can say that you had an absolute right under the law to suspend your account while deployed and cannot be billed for an active account while deployed. So, you have a few options that really shouldn't have to result in litigation. The first is to write a letter to the Verizon Customer Service and a copy to their General Counsel's Office. In the letter, you will want to explain what the issue is and the facts, provide a copy of your orders or anything that confirms you are deployed (if necessary your Command Admin can provide you with a letterhead letter that gives the dates of your deployment), and what you want, which is the cancellation of the charges. If you have access to a Judge Advocate Office that provides legal assistance, they can actually write the letter for you, which would be even better since it would be coming from an attorney. Typically if a company, especially a General Counsel, gets a letter like yours, that states clearly that you are serving in the military and are deployed, they will want to resolve the issue without the chance of bad press or litigation. Sometimes it is just getting to the right people. So, this should work. If not, then you might want to speak to a local attorney when you return from deployment about filing suit. I have had this issue before and helped others who have as well (was in the Navy (JAG) and deployed) so this is very likely to get the results you want. It is a little labor intensive, but unfortunately no quick fixes unless you can get a hold of a supervisor that is willing to listen to you.
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I am shocked and totally befuddled at your rating. It makes absolutely no sense and for some reason you seem to be taking out your frustration on me. I told you specifically the steps to follow to resolve this issue and indeed answered your question. Which is, can I sue. Yes, but the other steps are more likely to get the result you want. In addition, I told you if you had follow ups to ask them. So, what is it that you think I could have done, that I didn't?
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