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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 33043
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My iPhone crashed and when I got it restored at the Apple

Customer Question

My iPhone crashed and when I got it restored at the Apple Store, it hadn't saved one of my excel files for over a month. Or perhaps, I should say, the I now have is one from almost 2 months ago.
can I restore the file from just before the crash??
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Richard replied 1 month ago.

Hi there and welcome

this Excel file, was it stored on your iphone or online?

Customer: replied 1 month ago.
iPhone
Expert:  Richard replied 1 month ago.

ok, did you ever connect it to iTunes and perform a backup?

Please let me know

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
Or maybe just before the restoration of the phone from the crash
Expert:  Richard replied 1 month ago.

Ok, so you mean there may be a recent backup of the iPhone in itunes made at the time before this crash happened?

Customer: replied 1 month ago.
Possibly
Expert:  Richard replied 1 month ago.

ok, then you will need to restore the backup into the iPhone which will return the phone to how it was at that date.

To do this, connect the iPhone to the computer and open itunes

Then click on the iPhone when it appears

Select Restore Backup in iTunes

Choose the date and complete the restore from the backup and if the file is in the backup it will then be added back to the phone.

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