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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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GM, using MS office 365, 2016, Windows 10, Lenova ultra

Customer Question

GM, using MS office 365, 2016, Windows 10, Lenova ultra book, 2 years old, core i5. Cannot get rid of the black ribbon on top of all office programs.
JA: Just to clarify, what's the make and model of your computer? And what version of Office are you using?
Customer: i tried the drop down file, options, etc... no luck
JA: Have you installed any updates recently?
Customer: dont think so
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: not at the moment
Submitted: 4 months ago.
Category: Microsoft Office
Expert:  arsufi2002 replied 4 months ago.

Hi ,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 4 months ago.

Can you share me a screenshot of it?

Expert:  arsufi2002 replied 4 months ago.

It seems you are offline, let me know when you are back..

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