Hello my name is ***** ***** I will be happy to assist you today. Do you have your colleague's document on your PC?
Please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.
I only see 1 conversation. Are you talking with someone else about this?
Yes it must have because I only see this one question from you. Would you like for me to connect to your PC and see what you're trying to do?
There is no extra charge for that.
Yes just let me know when you're ready.
Hello. No I don't know why you couldn't just cut and paste it but it must be something that's eluding me so I'm going to opt out and let another professional have a chance to help you.
Hi there and welcome
Can you attach both document to this question? I can then see what the issue is
Please let me know