Hello! My name is*****I am a certified computer professional who will assist you.
To better understand the problem, please tell me what is the MS Office version that came with your computer?
Type your reply below.Thanks,IT Miro
OK. Do you know the edition? Such as Starter, Professional, Home and Student, etc?
The Home and Student edition requires product key. If you don't know it or didn't receive it, your options are:
1. contact the Microsoft support and explain the problem. They will ask you for a proof of purchase (receipt) before they could give you a product key
2. switch to the Starter edition that is free and doesn't require product key, but has less functions than the Home and Student edition
Let me know how you wish to proceed.
OK. Sorry if I wasn't more helpful, but it is how it works. I am here for further assistance if needed.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro