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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14670
Experience:  Over 10 years work experience.
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AHHHH I JUST SAVED OVER A WORD DOCUMENT THAT HAS MY

Customer Question

AHHHH I JUST SAVED OVER A WORD DOCUMENT THAT HAS MY FINANCIALS FOR THE YEAR FOR THE BUSINESS AND I NEED TO RECOVER IT
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: its an Asus and the most up to date Word i believe
JA: Have you installed any updates recently?
Customer: I don't believe so
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Microsoft Office
Customer: replied 17 days ago.
Sorry it's an excel file not word
Expert:  Jason Jones replied 17 days ago.

Hello,
I am the person that will be helping you today.

Please, do the following:

- Right click the file that you just saved over.

- Click Properties.

- Click the Previous Versions tab.

- Do you see a version of the file from a time before you overwrote the file? If so, click to highlight that date and click the Copy button and choose to copy it somewhere. Now you will have the unoverwritten version.

Did that work?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 17 days ago.
It says no previous versions available - I just did this a second ago :(
Customer: replied 17 days ago.
What do I do now???
Expert:  Jason Jones replied 17 days ago.

In that case, I am sorry, the file will not be recoverable.

Customer: replied 17 days ago.
Shit ok
Expert:  Jason Jones replied 17 days ago.

I am sorry to be the bringer of bad news. Once you choose to overwrite the file, there is nothing that can be done.

Is there anything else that I can help with?

Expert:  Jason Jones replied 17 days ago.

Hello,

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