How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask bbao Your Own Question

bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 189
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
96068672
Type Your Microsoft Office Question Here...
bbao is online now
A new question is answered every 9 seconds

In Onenote 2013, inadvertantly closed an important notebook.

Customer Question

In Onenote 2013, inadvertantly closed an important notebook. I went to File...Open...and it is not there. There is one that has the same name but when I open it, it is a duplicate of another one. Please help.
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  bbao replied 1 month ago.

What's your Windows version please?

Customer: replied 1 month ago.
2016
Expert:  bbao replied 1 month ago.

I think it is your Office version. :) I mean OS version, something like Windows 10, 8, 7 etc.

Customer: replied 1 month ago.
latest one....10
Customer: replied 1 month ago.
it is OneNote 2016....not 2013 like I thought
Expert:  bbao replied 1 month ago.

Okay. Thanks for the info. Please do the following steps:

1. Right-click the Windows button at the lower-left corner of your desktop screen.

2. Choose File Explorer from the long list popped out.

3. At the "Search Quick Access" at the upper-right corner of the File Explorer window, type in "*.one", then all your OneNote files should be listed.

4. Click the View menu and choose Details to show all details of the listed file.

5. Click Data Modified file to sort the files by date

6. Check if the missing file is in the list.

Customer: replied 1 month ago.
cant find the file explorer
Expert:  bbao replied 1 month ago.

Please check my screenshot blow and the given steps in numbers.

Customer: replied 1 month ago.
Nope....not there
Customer: replied 1 month ago.
it is only OneDrive stuff
Expert:  bbao replied 1 month ago.

I guess you missed "*.".

I am asking you to type *.one (star dot o n e), not just one.

Customer: replied 1 month ago.
see screenshot
Expert:  bbao replied 1 month ago.

Oh, it seems you don't have any local OenNote files. Do you always save and sync OneNote files on OneDrive or something like that such as Dropbox?

Customer: replied 1 month ago.
it auto saves to OneDrive but it is gone there too
Expert:  bbao replied 1 month ago.

If you do have heaps of files saved on OneDrive, I would recommend you to logon OneDrive via web and search all OneNote files using it web interface, to make sure you haven't miss it somwhere on OneDrive.

To do that, log on from here, then search everything as shown in the screenshot below.

Expert:  bbao replied 1 month ago.

Sorry for the typo: to make sure you haven't missed it somewhere on OneDrive.

Customer: replied 1 month ago.
It is also there....BUT when open, it is a duplicate of the other file just like in OneNote.
Expert:  bbao replied 1 month ago.

Interesting. Did you work on the two OneNote files at the same time (two files opened at the same time on the same machine) so you might mixed them when doing copy and paste?

Customer: replied 1 month ago.
I guess anything is possible
Customer: replied 1 month ago.
It says notebooks are backed up on Sharepoint.....what and where is that?
Expert:  bbao replied 1 month ago.

You have a SharePoint server?

Customer: replied 1 month ago.
I dunno....never heard of it. In the settings of Onenote, the box is checked saying the notebooks are backed up on Sharepoint
Expert:  bbao replied 1 month ago.

BTW, if you are using OneDrive for Business and have enabled File History, you may retrieve the earlier versions of your work document. Please check this Microsoft article.

https://support.office.com/en-us/article/Restore-a-previous-version-of-a-document-in-OneDrive-for-Business-159cad6d-d76e-4981-88ef-de6e96c93893

Expert:  bbao replied 1 month ago.

> the box is checked saying the notebooks are backed up on Sharepoint

Please share a screenshot of it and let me determine the details. Thanks.

Customer: replied 1 month ago.
Not using OneDrive for Business
Expert:  bbao replied 1 month ago.

OK, if so please share a screenshot telling details about what you saw about SharePoint.

Customer: replied 1 month ago.
ok
Customer: replied 1 month ago.
FOUND IT!!!
Customer: replied 1 month ago.
Going forward....do I have it set up wrong?
Expert:  bbao replied 1 month ago.

Found from where? Your backup folder?

Customer: replied 1 month ago.
there was 2. One good one and one bad one
Expert:  bbao replied 1 month ago.

That's just something when I saw your screenshot.

If you are not using a SharePoint server, that SharePoint option is not applicable for your though it is checked.

The backup folder is somewhere to be checked as it is your local backup folder for OneDrive.

Expert:  bbao replied 1 month ago.

You may adjust the time interval from one week to one day to keep more up to date copies.

Customer: replied 1 month ago.
OK....thank you for your time.
Expert:  bbao replied 1 month ago.

You are welcome.

As you have found your file, may I ask you to kindly accept my answer and rate my service to close the question? Thanks.

Expert:  bbao replied 1 month ago.

Are you still with me?