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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I opened an MS Word document 'read only' and now I can't

Customer Question

I opened an MS Word document 'read only' and now I can't open it for edit.
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: The computer is a Dell 7010. I think the Word version is MS Word 1998.
JA: Have you installed any updates recently?
Customer: Not since the thousand times I successfully opened it to edit. Today was the first time I ever opened it read only.
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: Not right now. I just need to edit in word again.
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Go to file --> save as --> then open the new file you saved it as

Customer: replied 2 months ago.
That didn't work
Expert:  Cody replied 2 months ago.

Can I connect and show you?

Please download and run this file and provide me the ID/Password:

Expert:  Cody replied 2 months ago.

are you still around to finish this?

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