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Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have a new MacBook,which does not recognize/pair my Magic

Customer Question

I have a new MacBook,which does not recognize/pair my Magic Mouse
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: Two weeks old; software version 10.12.1
JA: Have you installed any updates recently?
Customer: Yes, Microsoft Office
JA: What troubleshooting have you tried?
Customer: I have looked at system Preferences/ Networks/Bluetooth. Two 1 Phones recognized, but no mouz=se
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, but I am dead without a mouse
Submitted: 4 months ago.
Category: Microsoft Office
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Has the Magic Mouse ever worked, with this new MacBook ? even once?

Has the Magic Mouse ever worked with any other computer around? or does it so work, still ?

(Is the Magic Mouse new too?)

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