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bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 206
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
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Setting up Outlook 2016 (on a Windows 10 laptop): I have 4

Customer Question

Setting up Outlook 2016 (on a Windows 10 laptop):
I have 4 or 5 email address and have started by adding one to Outlook (a gmail account). I would like to move the outlook data file to a different folder and rename it, and then add more email accounts to share the same data file. I'm not sure how to do this. Also the existing data file has extension ost; I have pst files on my other computers. Is this OK and what is the difference in file types.
Submitted: 3 months ago.
Category: Microsoft Office
Expert:  bbao replied 3 months ago.

You mean you want combine the Outlook Inbox of different accounts into a single file?

Customer: replied 3 months ago.

Yes, that's what I'm doing on my other computers.

Expert:  bbao replied 3 months ago.

It applies to Outlook 2007 and higher, including 2016 on Windows 10.

Customer: replied 3 months ago.

I do not see a Change Folder button as shown in the document.

Expert:  bbao replied 3 months ago.

Please bear with me for a while to check the details on different versions.

Expert:  bbao replied 3 months ago.

See the "Open File Location..." button on tool bar for this "Data Files" tab? That's it.


Customer: replied 3 months ago.

The outlook file is shown as an OST file (not PST). Will this procedure work for this type of file?

Expert:  bbao replied 3 months ago.

No. You need to manually create a PST file for combined accounts. OST file is basically a cache file and can be only associated with one account.

For more info, please check this MS official article.

Customer: replied 3 months ago.

This article does not tell me how to manually create a pst file, or how to rename and move the file.

I said in my initial question the outlook file is OST.

We're going in circles. I will contact Microsoft support.

Expert:  bbao replied 3 months ago.

Manually creating a PST file is very easy simple, see below the screenshot.

Expert:  bbao replied 3 months ago.

PST data file created?

Customer: replied 3 months ago.

Yes, and it made no difference. Then I tried to assign the pst file as the new outlook data file and my emails disappeared. After restarting Outlook it reverted back to the previous ost file.

Your responses are not specific enough for a non-expert to be successful, and may lead to making things worse. I will fix this with Microsoft tomorrow.

Expert:  bbao replied 3 months ago.
Okay. Try Microsoft first. However you are welcome to come back anytime. :)

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