Hi! My name is ***** ***** I will be assisting you. Let's get started!
Can I connect to your computer to view and fix the issue?
I completely understand your concern -- I have been working on computers for 10+ years and our company is rated A+ with the BBB and they have been in business for 10+ years. Once I am disconnected, I cannot access your computer anymore; it is a one-time thing.
Okay, let's try fixing it through chat instead.
Which operating system do you have?
Which Windows operating system? XP, Vista, 7, 8, or 10?
Has it ever worked properly with your computer?
Click on Start then Control Panel then Programs and Features
Select Office 2007 then Check then Repair
After the repair, try using the program again.
Let me know the results
Have you tried uninstalling and installing the program again?
Click here: https://www.microsoft.com/en-us/download/details.aspx?id=8328
Download then run the install file. After it is installed, restart your computer, and try again.
If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.