Which email provider are your referring to? Gmail, AOL or Yahoo?
Okay, are you able to successfully log on from here using your credential?
FYI, I don't mean to ask you use Outlook this way. This is just a step to make sure you have correct credential to access your outlook.com emails and make sure the services are available for your area. If you can, we will check your Outlook 2013 settings in the next step.
Yes, I am here.
Did you try using your outlook.com credential to log on at here? Are you able to see all your emails there?
IF you are talking about Windows update, it depends on your Windows version.
Okay, it seems we have different concerns regard your issue. Can you please advise your email address managed by Outlook 2013. You no need to tell the full address, just the part after "@" symbol is sufficient.
Okay, please advise the email address managed by Outlook 2013 on your Samsung laptop.
Sorry, I have to opt out as basically you never reply to my troubleshooting questions. Please let other experts help you.
the previous expert has opted out of your question as you both seem to be going in circles. My name is***** am a computer expert since 17 years and I will be assisting you today.
May I remotely connect to your computer please, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? It also is a safe option because JustAnswer is A+ accredited business with the BBB and you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem. This might be the best way to not create any further confusion and solve your problem instead.
Thanks for your patience and best regards,
Yes, I understand and would like to help you still, if you are OK with that? A remote-connection directly to your computer might be the best way for that, since you can just show me the problem on your screen and I can solve it easily then. I am sending you an offer for that and should you accept it, I will provide instructions how to start the remote-assistance directly afterwards. Thank you very much.