Hi there and welcome
Where exactly are you trying to use the email address within Outlook?
Please let me know
thanks, ***** ***** need to know please
which program are you referring to?
ok.. and within office you use outlook for emailing, so what then do you mean with
"I am not on Outlook"
What exactly is it your trying to do?
ok, can you then reply to the question I last asked an hour ago?
I have repeated it below
ok, it sounds like your trying to make a new account, not sign in.
Can you sign into that account here?
Regardless of the email address, if it is a microsoft account you can sign into it here
Let me know please.
When you are installing office, you are choosing to create a new account and this is why it tells you it already exists, go back and make sure to choose to sign in with an existing account, as you could sign in there it will sign in when asked when installing office
Let me know the results please