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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I am trying to set up microsoft Office 2016 on a new

Customer Question

I am trying to set up microsoft Office 2016 on a new computer. I only have one email address and when I try to use it, the software tells me that I already have a Mcrosoft account with this email. Help
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: The computer is a Dell Inspiron 13, 7000 Series
JA: Have you installed any updates recently?
Customer: no, I just bought the computer today. I do still have an HP pavilion that is running but I have not updated it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Richard replied 1 month ago.

Hi there and welcome

Where exactly are you trying to use the email address within Outlook?

Please let me know

Customer: replied 1 month ago.
its a dell Model 7353 7000 series and an [email protected] processor
Expert:  Richard replied 1 month ago.

thanks, ***** ***** need to know please

Where exactly are you trying to use the email address within Outlook?

Please let me know

Customer: replied 1 month ago.
I am not on Outlook. I have email thru Verizon. That is not the problem, the program won't let me use the same email with more than one account. I only have the one email
Expert:  Richard replied 1 month ago.

which program are you referring to?

Customer: replied 1 month ago.
microsoft Office 2016
Expert:  Richard replied 1 month ago.

ok.. and within office you use outlook for emailing, so what then do you mean with

"I am not on Outlook"

What exactly is it your trying to do?

Customer: replied 1 month ago.
I'm still waiting for help!
Expert:  Richard replied 1 month ago.

ok, can you then reply to the question I last asked an hour ago?

I have repeated it below

ok.. and within office you use outlook for emailing, so what then do you mean with

"I am not on Outlook"

What exactly is it your trying to do?

Customer: replied 1 month ago.
As I stated before, I am trying to install Microsoft Office 2016 on a new Dell computer. When I got to the point where it asked for my email address I typed in my actual email address (which is not outlook but is thru Verizon). The message back to me was that this email was already assigned to another Microsoft application. Since I have two computers, but only one email account, my question to you is - how can I install this application using the same email account
Expert:  Richard replied 1 month ago.

ok, it sounds like your trying to make a new account, not sign in.

Can you sign into that account here?

https://www.outlook.com/

Regardless of the email address, if it is a microsoft account you can sign into it here

Let me know please.

Customer: replied 1 month ago.
I can sign into that account but I am confused about your request. I think I will simply try to get help elsewhere.
Expert:  Richard replied 1 month ago.

When you are installing office, you are choosing to create a new account and this is why it tells you it already exists, go back and make sure to choose to sign in with an existing account, as you could sign in there it will sign in when asked when installing office

Let me know the results please