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Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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We have a screen that is coming up on our computer saying it

Customer Question

We have a screen that is coming up on our computer saying it has been affected by a virus and Microsoft has locked us out of the computer and says we have to call an 800 number to get it fixed. Is this really Microsoft?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: where would I find this information?
JA: I'm sorry but I'm not sure we have an expert who covers what you are looking for. Maybe if you give me more details I will find you a connection to someone who can help you.
Customer: it is a Dell computer Microsoft office 2013 does that help?
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Microsoft Office
Expert:  Randy Computer Tech replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

No, Microsoft would never do that. That is a scam. Do not call the number.

Do you have any virus protection installed on the computer?

You can reply to me here by typing in the box below please.

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