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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Im trying to insert citations from endnote on a document. it

Customer Question

Im trying to insert citations from endnote on a document. it was working fine, and then now when I open the document Word crashes each time i try to edit or add a citation although i can do it on a blank document I tried copying and removing all toggled info, updating biblio etc
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: mac book air
JA: Have you installed any updates recently?
Customer: i think its word 2011 the most recent one for mac
JA: Anything else you want the microsoft office expert to know before I connect you?
Customer: not really
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

To confirm, the problem with Word crashing is only present with one particular Word document? You can create and edit other documents just fine?

Let me know,

IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 24 days ago.

Hello!

Let me know if you were able to receive my messages.