How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cody Your Own Question

Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 1304
Experience:  Systems Administrator
58973002
Type Your Microsoft Office Question Here...
Cody is online now
A new question is answered every 9 seconds

Second opinion] - I am by no means PC smart so I need help

Customer Question

Second opinion] - I am by no means PC smart so I need help again. I keep getting this message on a program that I only use once in awhile so I don't have any idea what it wrong now. Message---- Microsoft Excel Starter 2010 can not be opened. Try again or repair the product in control panel. Please help!
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Michael Littman replied 1 month ago.

Hi, please follow the steps from Microsoft related to your exact issue.

https://support.microsoft.com/en-us/kb/2465140

Thanks!

Customer: replied 1 month ago.
I'm sorry but I've tried doing these step by step with no luck and I still can not use this program that I need.
Expert:  Michael Littman replied 1 month ago.

No worries let me get some more information so i can personalize some steps. What operating system are you using?

Windows 7, Windows 8.0-8.1 or Windows 10?

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?