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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Ran scangaurd and there were bugs so deleted files and I

Customer Question

ran scangaurd and there were bugs so deleted files and I think accidently deleted files I shouldn't have as I can no longer receive emails and email has gone from desktop
JA: Just to clarify, what email service provider are you using?
Customer: bigpond telstra
JA: Have you installed any updates recently?
Customer: I think so I just went on Microsoft office 2003 free
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just want to be able to get emails again
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is John.

Checking to see whether you still need help regarding your email issue.

Reply using the box below

Thank you.

Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the e-mail issue?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 2 months ago.

Hello!

Let me know if you were able to receive my message.