Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
What happens when you try to download ?
Did you get a email regarding the purchase of Microsoft office ?
Did you purchase it from Microsoft web site?
Thank youNote : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
Reply using the box below
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No problem i will request customer service to close this case and refund the amount.
You are welcome.