How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4676
Experience:  Indept expertise on MS Office package
26798893
Type Your Microsoft Office Question Here...
michelleclive is online now
A new question is answered every 9 seconds

How do I remove PDF ConverterHQ? Malware accidently

Customer Question

How do I remove PDF ConverterHQ? Malware accidently installed?
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Completely uninstall PDF Converter for Mac, please follow the instructions below:

  1. Open the "Finder" application.
  2. Go the "Applications" folder.
  3. Drag the Nuance PDF Converter for Mac application file into the trash.
  4. Go to the "Go" menu in the menu bar at the top of the screen.
  5. Click "Go to Folder...".
  6. Enter the following into the "Go to the folder:" field:
    • ~/Library
  7. Click the "Go" button.
  8. Go to the "Application Support" folder.
  9. Drag the "Nuance PDF Converter" folder into the trash.
  10. Go back to the "Library" folder by clicking on the "Back" (left arrow) button on the Finder window.
  11. Go to the "Preferences" folder.
  12. Drag any file that begins with "com.nuance.nuancepdfconverterformac" into the trash.
  13. Click on the "Finder" menu in the menu bar at the top of the screen (next to the Apple icon).
  14. Click on "Empty Trash...".

PDF Converter for Mac will now be successfully uninstalled.

Expert:  michelleclive replied 1 month ago.

If you have any question feel free to ask.

Thank you.

Customer: replied 1 month ago.
I should have stated that my computer is a mac. The instructions provided did not work. I eventually found out how to remove this malware myself. In my search I found the answer supplied by the technician had been cut and pasted from the Nuance website providing an answer to remove their own malware.
Expert:  michelleclive replied 1 month ago.

I believe the steps which i gave is the correct malware removal steps. The steps are for MAC computer which is clearly mentioned.

Expert:  michelleclive replied 1 month ago.

let me know if you have any question.