I'm sorry about the issue. When did this issue first occur?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
I have windows 7.
Please give me instructions on how to do a remote session. Do I go to 123logmein?
On your computer, please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=d9d9bcb6-71fa-4b49-bae0-8463e20a45aa, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I'm sorry; I'm out of suggestions and time for now, so let me open the issue to other experts.
In the mean time, if needed, you can download / install the OpenOffice program for accessing your documents:
Thank you for your patience,
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if the original issue is still there?I am awaiting your reply.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.