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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I am having problems signing into my mircosoft office

Customer Question

Hi I am having problems signing into my mircosoft office account. my email used to verify is***@******.***. are you able to help
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the error or message?

Do you currently have access to that iCloud email address?

Do you also have access to a bigpond.com email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Thank you - the error message is that the account can not be verified. yes I have another email address***@******.*** and if I try to use this it tells me it is owned by another domain. I think it is windows 7??
Expert:  Viet -MS Office Tech replied 1 month ago.

Thank you. Have you just received an email message from Apple?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Expert:  Viet -MS Office Tech replied 1 month ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c87e7a7c-1410-4314-acdf-644ba9c59c34
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 1 month ago.
I am sorry I do not wish to allow remote access atm
Customer: replied 1 month ago.
we have limited internet available any I have already exceeded monthly usage. we live in remote Australia and internet limited
Expert:  Viet -MS Office Tech replied 1 month ago.

Remote support is quick and it takes little internet usage. Otherwise, I can help you here.

Are you trying to buy / set up / install Microsoft Office?

Can you please check your bigpond email to see if you had received an email message from Apple yet?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
set up I guess
Customer: replied 1 month ago.
I have received email although will not open
Customer: replied 1 month ago.
i don't believe i need to reset it
Expert:  Viet -MS Office Tech replied 1 month ago.

Do you remember your @icloud.com email password?

What happens when you open the email message from Apple? Is there any error or message?

Customer: replied 1 month ago.
no there is no error when opening emails
Customer: replied 1 month ago.
i am receiving updates from justanswer
Expert:  Viet -MS Office Tech replied 1 month ago.

Do you remember your @icloud.com email password?

Customer: replied 1 month ago.
i have just noticed that just answer has debited my bankcard for $47.00 which i did not confirm
Customer: replied 1 month ago.
i know my password
Expert:  Viet -MS Office Tech replied 1 month ago.

That is the deposit; we guarantee our service, so don't worry. Please let me know if you'd like to continue; we guarantee our service.

So you go to your @icloud.com email address, do you receive any email from Microsoft?

Please reply at the box below. thank you,

Customer: replied 1 month ago.
no just receiving emails from you atm
Customer: replied 1 month ago.
sorry yes i did receive email
Expert:  Viet -MS Office Tech replied 1 month ago.

In your icloud email, what's the code number that was given to you in the email message from Microsoft?

Customer: replied 1 month ago.
sorry i will use this at my end if i need to. why do you need this
Expert:  Viet -MS Office Tech replied 1 month ago.

This is for verification purpose; I can do this quicker for you. But if you'd like to do your own, please reset your Microsoft account password ***** your icloud email address at the website below:

https://account.live.com/ResetPassword.aspx

, then let me know what happens. Thank you,

Customer: replied 1 month ago.
sorry i am not feeling safe in this request.
Expert:  Viet -MS Office Tech replied 1 month ago.

I'm sorry. I'm not sure what you means; the website live.com is owned by Microsoft. You have to verify your Microsoft account through the Microsoft website. You can also use the website account.microsoft.com or hotmail.com or outlook.com to reset the microsoft icloud account password. These websites are all owned by Microsoft.

Please let me know. Thank you,

Customer: replied 1 month ago.
thank you. goodbye
Expert:  Viet -MS Office Tech replied 1 month ago.

Also, we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

- I can connect remotely to your computer and fix the issue directly and quickly for you, or I can provide written instructions. It is your preference.
Please let me know when you are available to continue; we guarantee our service. Thank you,

Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Microsoft Office account?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello!

Let me know if you were able to receive my messages.