Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
What type of account are you trying to access, A gmail account, facebook, aol.com, yahoo, etc?
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
This isnt a scam.. We are a legitimate support company and its more then 5$.. That was just the deposit.
if you dont want to proceed with paid help, here is the refund link
If you do decide you want paid help, you are welcome to reply and I will continue working with you. T though, My shift will end in two hours.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.