How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask NewITZone Your Own Question

NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I ordered from Microsoft Office store on eBay a Microsoft

Customer Question

I ordered from Microsoft Office store on eBay a Microsoft office DVD. It had two licenses. I purchased 6/20/2014. At that time I installed on my laptop. Now I have a different desk PC and tried to install the 2nd license and it tells me the key is not valid. Product key DDKMN-R6J3T-FF7KF-WWVJ2-KWYFM. My order number was###-##-####
Thanks in advance.
Genila Wolgemuth *****
Burlington, IA 52601
Submitted: 3 months ago.
Category: Microsoft Office
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

What year is the Microsoft Office 2013 or other? home/student etc..

Customer: replied 3 months ago.
office 2013
Customer: replied 3 months ago.
The professional version
Expert:  Cody replied 3 months ago.

have you tried the first key?

Do you still have access to the laptop that has it activated?

Customer: replied 3 months ago.
I have access to that and I have the paper work that shipped with DVD showing the key.
Expert:  Cody replied 3 months ago.

run key finder on the laptop and try that product key that comes up https://www.dropbox.com/s/hyc3kpgf7b4q05y/KeyFinderInstaller.exe?dl=0

Customer: replied 3 months ago.
It say that file is no longer available.
Customer: replied 3 months ago.
I did download another key finder and the only key that it say is on my laptop is my windows 10 pro key.
Customer: replied 3 months ago.
Just shows the Windows 10 Pro key
Expert:  Cody replied 3 months ago.

hmm if office is activated it should show the key

Customer: replied 3 months ago.
I installed under 7 professional but then upgraded to 10. Could that be the deal? It is fully functional.
Expert:  Cody replied 3 months ago.

no that shouldn't matter

Customer: replied 3 months ago.
Ok, but I have the blue DVD which is $199. Used 1.
Customer: replied 3 months ago.
I take it you can't resolve this for me?
Expert:  Cody replied 3 months ago.

we would need remote assistance to troubleshoot further