Hello. My name is ***** ***** I will be assisting you today.
What year is the Microsoft Office 2013 or other? home/student etc..
have you tried the first key?
Do you still have access to the laptop that has it activated?
run key finder on the laptop and try that product key that comes up https://www.dropbox.com/s/hyc3kpgf7b4q05y/KeyFinderInstaller.exe?dl=0
try this one https://www.dropbox.com/s/zk8wzc9q2ttxqme/KeyFinderInstaller%20-%20Copy.zip?dl=0
hmm if office is activated it should show the key
no that shouldn't matter
we would need remote assistance to troubleshoot further