Hi There. I am Bing and I look forward to helping you with your issue today.
As far as you know or remember, are those OLD stencil files on the same computer where the Visio 2016 is installed? Or, are they still available at somewhere like your old PCs or your backup USB drives?
Okay, if you are sure they are on the computer, you may search them using Windows Explorer. If you don't know how to do that, please advise your Windows version, I can show you what to do.
> My Shapes folder
If you can't see them in the default My Shapes folder under your Documents folder, they should be somewhere else say if you made a mistake when copying them back to the PC... Try search using any keyword you know as far as you remember.
For Windows 10, it should be much easier, just type any filename you remember in Windows 10's search field, at where you normally can see "I'm Cortana. Ask me anything".
> Why are the Q&A going to my phone and not my computer?
Sorry, I am not sure what Q&A you are referring to. Can you please clarify a bit more?
> No thanks, ***** ***** to the $37 and that's it..
I am wondering you see something strange on your side, if yes, just ignore it. I am here to help you get it fixed.
Please ignore the system messages if any. In recent two days, I was discussing with JustAnswer Expert Help Centre regarding the errors... Just ignore them.
Okay, If you really worry about some hidden shape files, I may show your the most powerful way to find out all of them on your computer, if they are there. It needs to use command line. Are you familiar with Command Prompt window?
> just an un-do of what I did
What did you do?
Please better show me screenshot about it.
BTW, I am making a screenshot to tell you how to find ALL .vss files on your computer.
Please press Windows+R key and input CMD to open a Command Prompt window, then type DIR C:\*.VSS /A/S/P to list all VSS files on your computer. Read the result carefully, it could be a long list.
> in the property sheet is shows that the folder is 435 MB, but only one small "favorites" file can be seen
mmm... I guess I really need to see your screenshot. You may click the clip icon above the chat window to attach it here.
Any update please? Don't worry about it, if necessary I can do remote assistance to make sure you get things done.
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