Hello. My name is ***** ***** I will be assisting you today.
Do you have access to this email account? Email [email protected]
ok, only way to see if we can get into it is to answer questions given
it wants below to start out with
Full name, date of birth, and Country
state/ Zip Code ?
Email addresses of contacts you've recently sent emails to (one per text box)Subjects of your recently sent emails (one per text box)
ty, we need to wait to hear back from Microsoft to see if we can get back into your account
it said up to 24 hours on a decision
I will let you know here once I hear back, hopefully this time will work for you
they did reply back already:
We recently received a request to recover your Microsoft account***@******.***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
We have taken the additional step of blocking your account***@******.*** until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely as possible.
> Submit a new form
Helpful tips for filling out another form:
Do not accept remote assistance as that will not help in this case.
Here is the link, best thing is to put more email address and subject headers. the more the better when you answer these questions. https://account.live.com/acsr
ok, I would put in a recovery phone number to prevent this from happening again
I'm sorry but we don't have any control over what Microsoft does. I have tried to help you to the best of my knowledge, unfortunately Microsoft doesn't give many options in these circumstances.