Hi! My name is ***** ***** I will be assisting you. Let's get started!
If you would prefer, I can connect to your computer and help you with the upgrade to Windows 10. I am sending you the offer for remote assistance so that I can connect to your computer.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.