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caraleneK
caraleneK, Office Engineer
Category: Microsoft Office
Satisfied Customers: 627
Experience:  Office assisters to you
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I saved over a file on word and I need the previous file

Customer Question

I saved over a file on word and I need the previous file back
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: MacBook Pro let me see
JA: Have you installed any updates recently?
Customer: el capitan yes I had yosemite when I saved over the file
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: No I don't think so. And I think I have office 16 version 15.20
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  bbao replied 8 months ago.

Hi There, This is Bing, I am reviewing your question.

Expert:  caraleneK replied 8 months ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you.If you like i can log on to your machine and help you.

Customer: replied 8 months ago.
I wouldn't feel comfortable with that
Customer: replied 8 months ago.
I just need steps of what to do to recover an unsaved file that I saved a word document over.
Expert:  caraleneK replied 8 months ago.

Thanks for your feedback..

Do not worry, if your auto save is on then you can find the last version in your library just follow the steps go to the path and see if you can see the document

/Users/"your user name"/Library/Application Support/Microsoft/Office/Office AutoRecovery

Waiting your feedback

Customer: replied 8 months ago.
There's no users/"your user name"... option on my computer. I have a MacBook Pro version 15.20 OS X El Capitan
Expert:  caraleneK replied 8 months ago.

Thanks for your feedback. Please running the following command from the terminal from the home directory.

find * -iname 'autorec*'

  1. find is a tool for performing file searches recursively down directories
  2. * searches all files
  3. -iname means the command that follows is case insensitive
  4. autorec* means a file beginning with autorec followed by any other characters.

waiting your feedback

Customer: replied 8 months ago.
No results
Expert:  caraleneK replied 8 months ago.

Thanks do you run time machine on you machine?

Customer: replied 8 months ago.
I wasn't running time machine at the time I saved over the document.
Expert:  caraleneK replied 8 months ago.

Thanks Please look at this steps for me .

Open the document, then choose File > Revert To > Browse All Versions. > Click tick marks along the timeline to browse versions.> Display the version you want, then do one of the following:>To restore your document to this version, click Restore.

Customer: replied 8 months ago.
34;Revert To" isn't an option under "File"
Expert:  caraleneK replied 8 months ago.

have you browse all versions to see if you pickup your document ?? Yes you use the revert under files

Customer: replied 8 months ago.
There is no option under "File" to choose "Revert To" nor "Browse All Versions". I don't see any options to see a timeline of documents.
Expert:  caraleneK replied 8 months ago.

Thanks pick time line and see if you see the document for the timeline you looking for.

Customer: replied 8 months ago.
I don't think you understand. These options are not available on my computer.
Expert:  caraleneK replied 8 months ago.

Thanks ...please see if this will work for you ?? Open your file (the one that has been overwritten). Click on the “File” tab at the top of the Microsoft Word tool bar. Click “Info” > “Versions” and select your desired version. Click the “Restore” button at the top of the document.

Customer: replied 8 months ago.
This options are also not available on my computer.
Customer: replied 8 months ago.
This was not helpful. I will not continue with services

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