Hi. My name is***** you for your question and the opportunity to assist.
What is the email account (address) you need the password *****?
I believe Byron will be back with you soon.
I'm happy to take this over and help, or send you on your way with a refund. Let me know.
I'm not the original expert, but again will take this if you want me to. If I don't hear back from you today, i'll send this in for a refund.