Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Please answer the following so that i can help you better.
Do you remember your Microsoft account which you used for the purchase of Microsoft office 2013?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
If you have purchased it online then you have a purchase receipt in your email,Could you please check that in your email accounts?
Note : - Remote support is additional and currently we do not need it,If needed i can send you a offer lesser than the one you are seeing in front of you.If you are getting pop up of these secure remote assistance you can close that pop up and continue in this chat.
You can access your email using web browser too please sign in to your email account using this link : - https://realnames.com/signin
Once you have signed in please check your emails for Microsoft office receipt.Use the search function in the email to find it which will be easy for you.
Let me know.
I know you mentioned that you access your emails using outlook but if you were using it as a POP3 in outlook then all your emails will be stored in the email server too which you can access using the link i gave above,Have you tried opening your email account using the link i gave above and were you able to open your email.
If you are able to open your email account then see if you can open your Microsoft account using this link : - https://login.live.com/ enter your silva.net email address as user name and try the password ***** remember to login,if you do not remember any password ***** try to reset the password ***** this link : - https://account.live.com/ResetPassword.aspx?wreply=https://login.live.com/login.srf%3fbk%3d1473433138&id=38936&uiflavor=web&uaid=6122b95b15c14cab866ca06a920edee9&mkt=EN-US&lc=1033&bk=1473433138 see if you can reset the password ***** your silva.net email.Let me know the status.
If that doesn't work let me know and i will open this to other experts to see if they have any other ideas to get the Microsoft office 2013 you purchased.
I apologize for any inconveniences caused i was only trying to help you.I am opening this question to other experts
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Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.