Hi. My name is***** you for your question and the opportunity to assist.
Right-click on the start button and select Programs and Features at the top.
Once the page opens, scroll through the list and tell me if you see a listing for Microsoft Office?
Right-click on the start button and select Run.
In the Run box type: winword.exe and click OK.
Doing that should open Word.
Did you see Microsoft Office listed in Programs and Features?
Thank you. Do you have the Office 2010 installation disk or the 25 character product key?
You can try a system restore to see if that brings it back. Right-click the start button and
select Run again.
In the run box type: rstrui.exe and click OK.
When System Restore opens click Next.
Put a checkmark in the Show more restore points box.
Look at the list of restore dates and select a date when Office was there and click Next.
Click Finish and proceed with the restore.
Click in the search box and type: *.docx
Windows will search for any Word documents on the computer.
Do the same with *.xlsx and it will search for Excel spreadsheets.
Does it find anything?
Re-installing office won't recover files but a search may find them if they're still there.
If you've got a three-PC license you shouldn't have a problem re-installing it on the same computer.
Can you tell me what happened on the laptop before this? Windows 10 won't arbitrarily uninstall Office.
If this happened 6 weeks ago I don't know that system restore will have any effect on this.
After the upgrade to Windows 10 all your files should still be there.
When the restore is done, right-click on the start button and open File Explorer.
Double-click your C: drive to open it.
Double-click the Users folder to open it.
You'll see the user accounts listed.
Open your account or your wife's and look in the Documents folder
for Office documents.
In File Explorer
look for Office applications in the location below and try to open it and check if it helps:
c:\Program Files\Microsoft Office\Office14\
c:\Program Files(x86)\Microsoft Office\Office14\
Did you find the Office14 folder in either of those locations?
Does the Office14 folder exist in either of these locations:
If those folders are there look for excel.exe, outlook.exe and winword.exe
as those are the executables that open the programs.
If those folders don't exit, re-install Office.