Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I know you have tried to restore, but please try this again for me in the exact steps to check first?
Let me know what happens. And we will go from there if needed.
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
You're welcome. I will be here for your update on results when done.
I can send you a remote support, but there is another fee if you choose to accept it.
I can connect to you by sending you a link and go thru your computer while you and i chat
together there if you prefer?
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
No, that is only if you want me to connect with you to do it for you. Optional only.
If not, we can do this written as we are now. The link i sent you is a guide step by step
it will show you exactly what to do if you want to do this on your own? And i can type back to you here if you
run into trouble.
Did you see the guide i sent you?
I apologize, but i cannot tell what you have signed up for with billing etc. It should have been in emails you
signed up with?
I cannot see billing portion of your agreement. I am only technical support and only see the questions after
they come in once you sign up. I can give you customer support info if you want to talk to them. They will know?
The message i just sent you, there is a link on it. Please click it and you will understand when you see it what to do.
Were you able to follow the instructions on the document i sent with any success?