Hi there Lee! My name is*****'m sorry that you are having this problem. I'll need to ask a few questions in order to best help you. What is your email address (just the part after the @sign)? How do you access your email? On a computer? On a phone? through a web browser or through a program or APP?
I am so terribly sorry. I am usually notified of replies right away but for some reason I just saw this. Thank you for that information. Would you consider allowing me to connect to your computer to work on this remotely while you watch?If you'd like, I can offer the PREMIUM SERVICE of a SECURE REMOTE CONNECTION. This will allow me to see exactly what is happening on your computer and to work on the problem while you watch. A secure remote connection is usually $39, but I will offer it for a nominal fee of only $10 to make up for the delay in my response. This is completely optional. If you do not choose to take this service, I will walk you through a solution step by step here.