Hi Cheryll, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you having trouble "using" your MS Office 365 software? Or are you having trouble "installing" it?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Can you please tell me what exactly is the error message that you are getting when installation fails?
By the way, I tried to accept your request for Secure Remote Assistance but there was a problem from your end. I will try to accept your request a little bit later to see if the error disappears.
Any error message? Or error code?
Please tell me the error message and/or the error code.
Hi, how is it going? I already sent you the formal offer for Secure Remote Assistance. Please accept it so that we can start the remote session.