Hi Dennis, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Is the export process resulting to an Excel file? And are you saying that the file is blank when you open it?
Please let me know by replying to me here so that I can help you further.
Can you give me the URL of that software website so that I can check it myself? Or is it for your clients only?
Also, have you experienced the problem yourself when you export the said report to Excel?
I am very sorry if I was not able to help. I will now opt out so that my colleagues can assist you further.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking AAthe “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
It sounds like, the issue is with internet explorer security settings. So please add url to trusted sites and make the following changes also.Click on the gear icon on top right corner of Internet Explorer and click on Internet Options
Click on Security tab.
Click on Trusted sites.
Click on custom level.for "ActiveX controls and plug-ins", and for "Initialize and script ActiveX controls not marked as safe for scripting", select Ask or Enable option.
Access your website and
Access your website and check the result.