Hello James, and thank you for choosing JUSTANSWER.com
The device is a VISIO 13?
Is this a computer, or a flat screen television?
Or are you refering to Microsoft Visio 2013?
Do you get any Error messages?
What do they say EXACTLY? or is this it ("something went wrong, cannot start VISIO")
Or better yet, take a screenshot, when you get the error messages.
Have you recently upgraded to Windows 10?
Okay, have you tried a CLEAN BOOT?
Okay, then lets do a CLEAN BOOT.
Let me grab some instructions
Okay....woudl you like to quit now?
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin. Or, if youd just like to cancel altogether.