Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
What version of office are you currently using, 2008, 2011, 2016 ?
Yes, it definitely would be easier.. if you send the remote support request, Ill accept that offer and send the connection steps.
Good morning.. I though It had already replied to this earlier today. I had sent the remote connection steps, but they may have been posted to another question due to a site error.
If and when you would like to reconnect, please send a reply here so I can send you the steps again.
Good afternoon.. It was 232 am when you replied ( local time ) so Ive just signed in for the day and seen your message.
You dont have to i nclude a phone number for the secure remote assistance, you can leave t hat area blank. Im sending the remote support offer to you, all you should have to do is click it and accept it. And then I will send you t he connection steps and help you get through them.
At that point, I will connect and work on manually rebuilding your database so it will work properly.