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Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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We do not have a cell phone so do not have Text capability;

Customer Question

We do not have a cell phone so do not have Text capability; therefore, we are unable to receive the necessary code from Microsoft to access our Microsoft account to pay for Home Office 365 subscription when free trial expires on July 1.
All attempts to request e-mail or human contact from Microsoft Office Support takes us back to request for a cell phone number with text capability. Microsoft will not let us establish another temporary account.
What can we do to get Microsoft to communicate with us?
We have a new computer with Windows 10 and downloaded a free trial for Home Office 365 directly from Microsoft.
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  BigDish101 replied 11 months ago.

I'm very surprised they do not have a phone call option.

I would suggest signing up for a free google voice number (which can receive texts) and trying to get them to send the text to that number.

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