How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask NewITZone Your Own Question

NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

We do not have a cell phone so do not have Text capability;

Customer Question

We do not have a cell phone so do not have Text capability; therefore, we are unable to receive the necessary code from Microsoft to access our Microsoft account to pay for Home Office 365 subscription when free trial expires on July 1.
All attempts to request e-mail or human contact from Microsoft Office Support takes us back to request for a cell phone number with text capability. Microsoft will not let us establish another temporary account.
What can we do to get Microsoft to communicate with us?
We have a new computer with Windows 10 and downloaded a free trial for Home Office 365 directly from Microsoft.
Submitted: 4 months ago.
Category: Microsoft Office
Expert:  BigDish101 replied 4 months ago.

I'm very surprised they do not have a phone call option.

I would suggest signing up for a free google voice number (which can receive texts) and trying to get them to send the text to that number.

Related Microsoft Office Questions