How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 1478
Experience:  Microsoft Office Specialist
Type Your Microsoft Office Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I have a Microsoft office 365 Personal Subscription 1 year

Customer Question

I have a Microsoft office 365 Personal Subscription 1 year card that I purchased and am having a great deal of trouble re deeming it. When I try I am told that I have already redeemed the card, which I Have not. I have tried to download this product but have been unable to do so. What now?
Submitted: 4 months ago.
Category: Microsoft Office
Expert:  WesPCDr replied 4 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 4 months ago.

Sometimes the error message saying that you already redeemed the subscription will display if you are trying to use the same account for an existing trial of office 365.

Log into website using the subscribed email account and check if any trial subscription is associated with the same account.

Expert:  WesPCDr replied 4 months ago.

You may either have to cancel the Office 365 trial subscription and then try redeeming Office 365 Personal or create a new Microsoft account and associate the new account to the Office 365 Personal.

Expert:  WesPCDr replied 4 months ago.

Let me know if you need additional help so I can assist further.

Also, please rate my answer below so I can get credit for my work.

Thank you.