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caraleneK, Office Engineer
Category: Microsoft Office
Satisfied Customers: 574
Experience:  Office assisters to you
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My 365 Publisher is not working properly. When I try to move

Customer Question

My 365 Publisher is not working properly. When I try to move something it goes in jerks and not accurately either on the scratch area or on the file in use. Also highlighting is delayed and very haphazard.
Submitted: 4 months ago.
Category: Microsoft Office
Expert:  caraleneK replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Do you have one off the file for me to look at or a screen dump please. Also what version off windows do you run??

Meanwhile, let’s refer to the following steps to disable Hardware Acceleration in Publisher and check how it works.

  1. Click the File tab.

  2. Click on Options. And Click on Advanced tab.

  3. Under Display, select the Disable hardware graphics acceleration check box.

  4. Click Ok and verify the results.

Waiting your feedback to help you.??

Expert:  caraleneK replied 4 months ago.

Hello hope you well today just follow-up to see if you need more help . Waiting your feedback