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Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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In office.microsoft.com/myaccount I have a list of Office products

Customer Question

In office.microsoft.com/myaccount I have a list of Office products I've purchased and redeemed. I've been using this for a couple of years and noticed that none of the products I've added after 1/11/2016 are showing up. I just added an Office product to MyAccount this week, and it installed and activated just fine, but it doesn't show up in my list. Why is this, and how will it be corrected?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.
Yes
Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
Customer: replied 1 year ago.
I'm not willing to pay for you to do a remote connection - sorry.
Customer: replied 1 year ago.
I'd like to exit this service and have the $5 deposit refunded.
Expert:  Kamil Anwar replied 1 year ago.
I will opt out and open the question to other experts who may be able to assist without remote. Once an expert responds, you will be notified by e-mail. Thanks
Expert:  Kamil Anwar replied 1 year ago.
You can request full refund by mailing***@******.***
Customer: replied 1 year ago.
Actually, I want to withdraw my question altogether. How do I get the deposit refunded immediately?
Expert:  Kamil Anwar replied 1 year ago.
You can request full refund by mailing***@******.***
Customer: replied 1 year ago.
Thank you.
Expert:  Kamil Anwar replied 1 year ago.
Welcome.

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