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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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In office.microsoft.com/myaccount I have a list of Office products

Customer Question

In office.microsoft.com/myaccount I have a list of Office products I've purchased and redeemed. I've been using this for a couple of years and noticed that none of the products I've added after 1/11/2016 are showing up. I just added an Office product to MyAccount this week, and it installed and activated just fine, but it doesn't show up in my list. Why is this, and how will it be corrected?
Submitted: 6 months ago.
Category: Microsoft Office
Expert:  Kamil Anwar replied 6 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 6 months ago.
Yes
Expert:  Kamil Anwar replied 6 months ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
Customer: replied 6 months ago.
I'm not willing to pay for you to do a remote connection - sorry.
Customer: replied 6 months ago.
I'd like to exit this service and have the $5 deposit refunded.
Expert:  Kamil Anwar replied 6 months ago.
I will opt out and open the question to other experts who may be able to assist without remote. Once an expert responds, you will be notified by e-mail. Thanks
Expert:  Kamil Anwar replied 6 months ago.
You can request full refund by mailing***@******.***
Customer: replied 6 months ago.
Actually, I want to withdraw my question altogether. How do I get the deposit refunded immediately?
Expert:  Kamil Anwar replied 6 months ago.
You can request full refund by mailing***@******.***
Customer: replied 6 months ago.
Thank you.
Expert:  Kamil Anwar replied 6 months ago.
Welcome.