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Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35274
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I just received my iPad after being repaired by Square Trade.

Customer Question

I just received my iPad after being repaired by Square Trade. I am having a problem with my id and password *****
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Cody replied 7 months ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 7 months ago.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Customer: replied 7 months ago.
No
Expert:  Cody replied 7 months ago.
ok
Expert:  Viet -MS Office Tech replied 7 months ago.
Hi,I'm sorry about the issue. I'm another tech; I will help you with this. Your Apple ID is the email address associated with your iPad. Now, to reset your Apple password, please click on the Apple website below:https://iforgot.apple.com, then there, enter your email address, then click on Continue, and follow the instructions there in order to reset your Apple password.- If that does not work, please click on the website below:https://getsupport.apple.com, then there, click on option Apple ID, then option Forgot Apple ID Password, then there, you can schedule a support phone call.- Also, I'm offering direct remote support; it's only optional. Remote support is easier and faster for you as I will do all the steps directly through your computer for you. Otherwise, please try my written instructions above.Please reply at the box below to continue. Thank you.
Expert:  Viet -MS Office Tech replied 7 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.