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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Nd not verv good on computer and have lost many of my programs

Customer Question

nd not verv good on computer and have lost many of my programs that I used for taxes and I kow how. I am using a Toshiba 7 yr old computer with windows 7 software
Where do I start if there is any help for one like me with a limited education in computers. I did have some skills increating formulas with my soread sheets but then they changed some thing and I was lost
Don yontz
Submitted: 7 months ago.
Category: Microsoft Office
Customer: replied 7 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet -MS Office Tech replied 7 months ago.
Hi,I'm sorry about the issue. What are the names of your programs?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet -MS Office Tech replied 7 months ago.
Thank you. Please click on the website below in order to connect with me remotely, then I can help you directly:http://www.justanswer.com/remotedesktop/join.aspx?Session=2b0307f9-320b-4a6b-875b-ca8e474f4526, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet -MS Office Tech replied 7 months ago.
1. Click on the website below in order to connect remotely with me, then I can help you directly:http://tinyurl.com/j3se8e72. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet -MS Office Tech replied 7 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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